Berkeley, California, USA [San Francisco Bay Area]
E-mail = MarkFoyJob@gmail.com (optionally put [MARK] at beginning of subject)
( Latest resume available at: https://www.vitalita.com/staff/mfoy.html )
( LinkedIn = https://www.linkedin.com/in/markfoy )
AREAS OF EXPERTISE
Business Systems Consultant / Oracle EBS Functional Lead / Systems Integrator / Product Manager -- interfacing between business and IT -- gathering/documenting user stories and requirements -- fit/gap analysis -- current/target process flows -- functional design -- configuration -- UAT test script generation -- QA testing -- leading UAT (User Acceptance Testing) -- data preparation -- supporting users in testing -- creating training guides and process/system documentation -- hypercare.
EXPERIENCE SUMMARY
Master’s Degree in Computer Science.
IT Consultant: 26 years’ experience.
Oracle: 26 years’ experience.
Oracle EBS (E-Business Suite) / Applications: 24 years’ experience; Order To Cash (OTC), CRM, TCA.
Salesforce: 4 years’ experience; including Apttus for contract management.
Business Processes: primary expertise in OTC-related finance processes: order processing, licensing, service contracts, billing (including subscription billing), taxation, collections; further experience with Source to Pay (STP), sales, support, HR processes (e.g., position management and talent acquisition).
Stakeholder Collaboration: building and maintaining constructive networks of partners and teams with the end goal of effectively communicating and representing their processes and system needs.
Worked with large Oracle integrators such as Oracle Consulting, Deloitte, BearingPoint/KPMG, and Capgemini.
Chronology: Started as a software engineer/developer (focused in Oracle EBS) --> technical team lead --> functional lead / business solutions analyst / systems integrator / technical product manager.
EDUCATION
University of Illinois at Champaign-Urbana (UIUC) - Master of Computer Science (MCS).
Colorado School of Mines (CSM) - B.S. in Mathematics (BS) - Computer Science (CS) Option.
SKILLS
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Software: |
Oracle: SQL -- PL/SQL; |
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Oracle E-Business Suite (EBS) / Applications: R12 -- 11i -- R11 -- R10.7 -- R10.6. Most experience in Order to Cash (O2C), Customer Relationship Management (CRM) and Service: modules/processes: Order Management (OM) -- Installed Base (IB) -- Service Contracts (OKS) -- Service/TeleService/Service Requests -- Accounts Receivable (AR) -- Customer Master/Trading Community Architecture (TCA). Supplementary experience in Financials, Distribution, Manufacturing, and SCM: modules: Shipping Execution (WSH) -- Inventory (INV) -- Bill of Materials (BOM) -- Electronic Commerce/EDI -- Accounts Payable (AP) -- General Ledger (GL) -- Purchasing (PO). Interfaces -- Customizations / Extensions -- Data Conversion -- Upgrades -- Implementations. |
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Oracle Tools: SQL*Plus -- SQL*Loader -- SQL Developer -- CloudIO -- Toad -- DBArtisan. |
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Other Business Systems: Salesforce (SFDC) -- Workday -- Mediaocean Prisma (APIs for sellers) -- D&B ERAM (Enterprise Risk Assessment Manager) (APIs). |
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Misc.: Agile -- Atlassian (JIRA, Confluence) -- Asana -- MuleSoft. |
WORK EXPERIENCE
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2/2015 - 12/2022 |
Twitter - San Francisco, California, U.S.A. |
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Environment: Oracle E-Business Suite [R12; Receivables (AR), Order Management (OM), Trading Community Architecture (TCA)] -- Salesforce (SFDC) -- Workday -- ERAM. |
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* Tasks: business process analysis (current/future state) -- documenting requirements -- designing solutions -- configuration changes -- setting up Proof of Concept (POC) demos -- designing customizations/extensions -- testing solutions -- writing/performing UAT test scripts -- coordinating UAT -- creating training materials, etc. |
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Main Projects by business area: |
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* Sales and Collections: Integrating Mediaocean’s Prisma advertising/media management platform with Twitter’s Salesforce and Oracle EBS to streamline order processing and provide real-time ad metrics and invoices to advertising agencies. * FP&A, HR, Talent Acquisition: Implementing Workday Position Management module to streamline planning, hiring, forecasting, and reporting on companywide headcount. * Procurement: Integrating Purchasing contracts into Apttus (SFDC) for contract management standardization. * Indirect Tax: For multiple countries: Bringing invoicing into compliance with tax regulations (Sabrix). * All of Finance: Oracle EBS upgrade. * OTC: Integrating acquired businesses into automated Oracle EBS billing process. * Collections: Implementation of new collection tool (using CloudIO) bolted onto Oracle EBS; with integration to D&B ERAM. |
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Characteristics: * Multiple integrations (APIs and interfaces for billing, collections, sales, etc.) between: Oracle EBS (OM/AR/TCA) -- Twitter’s Ads platform -- SFDC -- Mediaocean’s Prisma (advertising agency buying platform) -- Sabrix/ONESOURCE tax system -- Dun & Bradstreet’s ERAM -- Workday -- SmartRecruiters -- MuleSoft. |
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10/2010 - 1/2015 |
Riverbed - San Francisco,
California, U.S.A. |
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Environment: Oracle E-Business Suite [R11i; Service Contracts (OKS), Installed Base, Order Management (OM)] -- Salesforce (SFDC). |
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* Involved in multiple projects involving new product introductions, mergers and acquisitions, and contract renewal processes. * New Product Introductions: Enhance the Opportunity to Cash systems (Oracle EBS, Salesforce, etc.) to accommodate new sales models and products (subscriptions services, various billing frequencies, variable pricing based on duration, custom configured products/dynamically licensed software, etc.). * Optimize Contract Renewal Process: Interface data from Oracle (primarily Oracle Service Contracts and all data related to SCs) to a third-party system (Concentrix Renewal Manager) so that renewal opportunities can be quoted to the customer; When SC is ready to be booked, Renewal Manager interfaces SC back to Oracle SCs for signing and invoicing. * Designing changes to the existing Oracle Applications (E-Business Suite) R11i system and related systems (including Salesforce, a custom quoting system, and a custom software licensing system). * Tasks: gathering requirements -- designing solutions -- configuring changes -- setting up Proof of Concept (POC) demos -- designing customizations/extensions -- testing solutions -- generating/performing test scripts -- writing training documentation. |
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Characteristics: * Interfacing sales opportunities from Salesforce to a custom quoting system -- quotes move from custom quoting system into 11i Order Management (OM) -- Install Base (IB) instances (licenses) are interfaced to a custom license key management system -- additionally, IB license information, along with related Service Contract information, interfaces back to Salesforce as a secondary archive (used by sales & technical support to verify entitlement). |
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4/2010 - 9/2010 |
CalRecycle (Department of
Resources Recycling and Recovery) - Sacramento, California, U.S.A. |
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Environment: Oracle E-Business Suite [R12; TeleService/Service Requests/Case Management, Install Base, Customer Care, Universal Work Queue, Customers Online, Trading Community Architecture (TCA), CRM Foundation/Tasks/Resources, iSupport, Collections], Oracle: PL/SQL, SQL, Discoverer, Toad. |
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* Project Objective: Track beverage manufacturers, recycling operators and material processors with respect to certifications, violations, revenue, reimbursements, etc. * Implementing Oracle E-Business Suite R12. This project phase focused on Oracle Service/CRM modules: TeleService/Case Management (CS) and Install Base (IB). * Tasks: performing configurations -- writing up requirements and functional specifications for reports/alerts/customizations and creating high-level technical design documents -- generating test scripts -- performing quality assurance tests (prior to user testing) -- producing training materials. * Components designed and tested: Customer conversion into TCA -- Invoice conversion into AR -- Install Base instance conversion into IB -- Service Request and Task conversion into CS -- interfaces to and from IB -- customization to auto-generate service requests -- reports. |
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Characteristics: * Implementing R12 CRM modules into existing R12 environment with previously installed modules: Accounts Receivable (AR), Accounts Payable (AP), Trade Management, Procurement (PO). * Interfacing data between Oracle R12 and external third-party systems. |
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8/2008 - 3/2009 |
Wind River - Alameda,
California, U.S.A. |
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Environment: Oracle E-Business Suite [R11i; Service Contracts, Installed Base] -- Siebel. |
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* Project Objective: Automate software sales within Oracle. * Designing enhancements to the existing Oracle Applications (E-Business Suite) R11i system and its related custom sub-systems (including Siebel and a licensing customer portal). * Executing the full project life cycle: requirements gathering -- design -- configuration changes -- technical specifications -- generating test scripts -- documentation -- training. * Primary Oracle modules involved: Contracts/Service Agreements (Service Contracts) and Install Base. Also evaluating impacts to: TeleService, iSupport, and Customers Online. * Follow-on project to update the licensing model within all of Wind River’s internal business systems (Oracle E-Business Suite 11i and Siebel). |
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Characteristics: * Interfacing new orders from Siebel into 11i Order Management (OM) -- Customer information interfaces to/from Siebel and 11i via an Oracle Customer Data Hub (CDH) system -- Service Contract (SC) renewals are quoted/processed in Siebel where the information about the prior SC (products & pricing) is systematically pulled from the 11i SC module -- When SC renewals are ready to bill, information is interfaced from Siebel into 11i SC and billed in 11i AR. * Customers receive licensing information from a custom licensing web portal (data interfaces from Oracle Install Base (IB) to this portal so it can be presented to customers). |
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11/2007 - 6/2008 |
TIBCO Software - Palo Alto,
California, U.S.A. |
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Environment: Oracle E-Business Suite [R11i; Service Contracts, Installed Base], PL/SQL. |
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* Techno-Functional lead analyst on the project to implement TIBCO’s Maintenance Renewal process into the Oracle 11i application. * Charged with all tasks related to implementing Service Contracts and Install Base modules: gathering business requirements -- identifying gaps -- designing architecture to resolve gaps -- configuration/setup -- testing -- training -- documentation. |
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* Planned and implemented the data conversion methodology and code to bring Installed Base (IB) entities (software licenses) and Service Contracts (SCs) (service agreements) from a legacy system into the Oracle 11i application. |
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Characteristics: * Re-implement entire Order-To-Cash (OTC) process for both: [A] new software license sales (move to Order Management in Oracle 11i), as well as [B] service agreement quoting and renewals (move to Oracle Service Contracts module). * Interfaces: [A] 11i OM order and 11i SC renewal (entitlement) information to the system providing electronic software downloads to customers (Digital River); [B] 11i AR invoices (for both orders and SC renewals) to Siebel system for use in technical support and reporting. |
OTHER CONSULTING CLIENTS
VMware -- Coherent -- SS&C Advent (2) -- AMD Xilinx (2) -- Wind River (2) -- ShopHQ (iMedia Brands) -- Veeco -- Managed Storage International -- Bluelight.com (Kmart) -- GE Access (Advent) -- CenturyLink -- Agricultural Ministry of Bavaria -- Danish Institute of Plant and Soil Science -- National Center for Supercomputing Applications (NCSA) -- Galileo International (Travelport) -- Ball Corporation [[Some details about these prior consulting engagements can be found in my LinkedIn profile = https://www.linkedin.com/in/markfoy ]]
TESTIMONIALS / RECOMMENDATION LETTERS
Testimonials from colleagues:
(1) https://www.vitalita.com/docs/mark_foy_rec_letters.pdf or
(2) https://www.vitalita.com/docs/mark_foy_rec_letters.docx
RESUME
The latest version of this resume:
(1) https://www.vitalita.com/docs/mark_foy_resume.docx or
(2) https://www.vitalita.com/staff/mfoy.html