Oracle EBS Consultant

(CRM, Order to Cash, Financials)

Overview of Mark Foy’s Oracle EBS Experience:

• 24+ years of Oracle EBS experience.

• Performing functional and technical work mainly within the Customer Relationship Management (CRM), Sales Force Automation (SFA), and Self-Service modules of Oracle Applications (Oracle Financials/Oracle E-Business Suite (eBS) for Enterprise Resource Planning (ERP)).

• 3+ years working with large Oracle implementers such as Oracle Consulting, BearingPoint, Capgemini, and Deloitte.

• In the most recent years, I have worked primarily in a functional capacity (mostly about 80% functional, and 20% technical); in earlier years of my career, I worked more in a technical capacity (also sometimes 100% technical), so I can work 100% functionally, 100% technically, or anywhere in between.

• Started working with Oracle as a software engineer/developer; then began working in Oracle Applications; next moved to being a technical development team lead; after that began working as a functional lead.

• Functional responsibilities: requirements gathering, functional gap analysis, application design, configuration, module setup, test script generation, writing training guides, training end users, and production support.

• Technical (technical lead, developer, etc.) activities: interfacing with users, identifying functional and technical gaps, estimating work, architecting system interactions, designing custom solutions, programming, leading developers, scheduling, producing documentation, and providing production support.

• I have worked in the following areas: Customer Relationship Management (CRM/JTF), Distribution (DIST), Manufacturing (MFG), Financials (FIN); Self-Service Web Applications (OSSWA/ICX) modules;
  Most experience in Oracle Service/Customer Relationship Management (CRM/JTF): Service/TeleService/Service Requests/Case Management/Customer Support/Customer Care (CS/CSS/CSC), Installed Base (CSI/CSE), Service Contracts/Contracts Core (OKS/OKC), CRM Foundation (JTF), Trading Community Architecture (TCA/HZ), iSupport (IBU), Customers Online (OCO/IMC), Service Intelligence (BIV);
  Supplementary experience in Distribution, Manufacturing, SCM, and Financials: Order Management (OM/OE/ONT), Shipping Execution (WSH), Inventory (INV), Bill of Materials (BOM), Spares Management (CSP), Field Service (CSF), Electronic Commerce/EDI Gateway (EC), Accounts Receivable (AR), Accounts Payable (AP), General Ledger (GL), Purchasing (PO);
  Other Components: Workflow/Workflow Builder, Alerts (ALR), Application Object Library (AOL/FND), Concurrent Manager (CM), Flexfields.